GENERAL TERMS AND CONDITIONS OF SALE
TICKETS TO MONUMENTS IN NÎMES MANAGED BY AURA ROMANITÉ
PREAMBLE:
Any ticket order placed on the website www.arenes-nimes.com or in person
constitutes exclusive acceptance of these General Terms and Conditions of Sale. The company
reserves the right to amend or modify these
General Terms and Conditions of Sale at any time. In the event of any changes, the General Terms and Conditions of Sale in effect on the date the
order is placed will apply to each
order.
ARTICLE 1 – VISITOR SAFETY, INFORMATION, AND
LIABILITY
1.1 Legal Status of the Monument
The monument being visited is a historic monument classified as such
, owned by the City of Nîmes, and subject to the provisions of the Heritage
Code, particularly with regard to conservation, restoration, and development.
Any work or modification to the site is strictly regulated and requires
authorization from the government, specifically from the Architecte des Bâtiments de France.
1.2 Risks Inherent in the Visit
Due to the monument’s age and the legal and heritage-related restrictions associated
with its designation, certain areas accessible to the public present inherent risks
, including the absence of guardrails or protective barriers that comply with
current standards, as well as areas at height or with vertical drops.
The installation of additional safety measures is either legally prohibited or
physically impossible, as it would compromise the integrity or authenticity of
the listed monument. These characteristics constitute permanent, visible risks that
are inseparable from the site’s heritage status.
1.3 Prior Notification to Visitors
The visitor acknowledges having been clearly and fully informed, prior to purchasing a ticket
and/or upon entering the monument, of the existence of these risks through these
general terms and conditions of sale, through signage and information
panels installed on the site, through the information printed on the back of the tickets, and, where applicable, through verbal instructions
provided during guided tours.
1.4 Visitor
Obligations and Conduct Whether the visit is self-guided or guided, it is the visitor’s
personal responsibility, and the visitor agrees to:
- behave in a careful, respectful manner appropriate for a historic landmark,
- Strictly follow the authorized routes, signage, and instructions for
- safety,
- Do not enter areas that are off-limits or not open to the public,
- Do not engage in behavior that could endanger yourself or others, or damage the monument.
Minors remain under the sole responsibility of their parents or guardians at all times.
1.5 Legal Framework and Liability
In accordance with Article 1242 of the Civil Code, the principles applicable to public works
, and the specific rules governing classified monuments, the City ensures the normal maintenance
of the monument and implements reasonable information and prevention
measures consistent with its preservation.
However, the City shall not be held liable in the event of
an accident or damage resulting from:
- failure to follow safety and traffic rules,
- careless, dangerous, or inappropriate behavior on the part of the visitor,
- or the occurrence of a risk inherent to the listed monument, which has been clearly brought to
the public’s attention and cannot be eliminated without compromising
its heritage integrity.
ARTICLE II – TICKETS OFFERED FOR SALE TO INDIVIDUALS
2.1 Services Covered by
the Tickets The tickets grant access to the sites managed by AURA Romanité—the Nîmes
Arena, the Maison Carrée, and the Magne Tower—for a specified period.
Tickets for shows and special events are sold separately
.
2.2 Validity Period of Issued
Tickets Each ticket is valid only for the period indicated on it.
2.3 Ticket
Availability The Customer is notified in real time, when placing an order, of the
availability of the desired tickets.
ARTICLE III – TICKETS OFFERED FOR SALE TO GROUPS
Group packages provide access to the sites managed by AURA Romanité—
the Nîmes Arena, the Maison Carrée, and the Magne Tower—for a specified period, at
a discounted rate for groups of 20 or more. Tickets for shows and special events
are sold separately.
ARTICLE IV – Complimentary Items
Admission to sites managed by AURA Romanité is free (excluding shows and
events) for the following groups: children under 7, individuals receiving
minimum social assistance, people with disabilities and their companions,
lecturers, tour guides, curators, and members of ICOM / ICOMOS, and SNELAC
members. Holders of a Ministry of Culture card, journalists (advance reservation required),
and active elementary and secondary school teachers, solely for the purpose of a preparatory visit
. Students in Nîmes during orientation week only. Residents of
Nîmes. Tourism professionals. Free admission will be granted only at the ticket office upon
presentation of valid proof of eligibility.
ARTICLE V – SERVICE RATES AND ORDER PRICE
The website offers several pricing options based on the type of tour and
the age or status of the person eligible for admission. Tour rates are those
displayed on the various sites managed by AURA Romanité at the time of ordering.
The total price shown upon order confirmation is the final price, including all taxes
and processing fees. It is listed in the order
confirmation email and on the invoice. Tour rates and the total order price are
listed in euros. AURA Romanité reserves the right to change its rates at any
time.
ARTICLE VI – SERVICE RATES AND ORDER PRICE
The online ordering process consists of the following steps:
1/ The Customer selects the ticket(s) of their choice. For each ticket, the Customer
selects—if applicable—the date and time of the visit, and finally the number of tickets
corresponding to a given price.
2/ The Customer creates a customer account or logs in to their existing account by entering a
username and password. Creating a customer account requires providing
the information necessary to process the order:
first and last name, address, phone number, email address, and date of birth.
3/ A summary of the entire order is displayed. After verifying the
order and reviewing these general terms and conditions of sale, the Customer
then makes the online payment for the order. If the payment is declined by the relevant payment
processor, the order is automatically canceled. Any payment made by the Customer for the
order constitutes an irrevocable acceptance of the order that cannot
be contested.
4/ The Customer receives an order confirmation email containing the invoice and admission tickets
.
ARTICLE VII – TERMS OF PAYMENT AND PAYMENT PROCEDURES
7.1 Payment
Terms The Customer must pay for tickets exclusively in euros and by credit card
.
7.2 Payment
Transaction The Customer’s bank account is debited for the order amount as soon as the payment processor approves
the transaction.
If the payment processor declines the transaction, the order is automatically canceled.
7.3 Invoice
As soon as the transaction is completed, the Customer may obtain an invoice by
logging into their Customer account.
7.4 Secure Payments
Credit card payments are processed on our
partner’s (PAYBOX) secure banking servers. This means that none of
your banking information passes through the online store’s website. Credit card payments are therefore
completely secure; your order will be registered and confirmed as
soon as the payment is accepted by the bank you have chosen.
Your credit card information is encrypted using the SSL
(Secure Socket Layer) protocol and is never transmitted in plain text over the network. Payment is
processed directly through the bank. AURA Romanité does not have access to
this information under any circumstances and does not store it on its servers. This is why you are
asked to re-enter your information for each new transaction on our website.
ARTICLE VIII – ORDER CONFIRMATION
As soon as the payment center confirms payment of the order, the Customer
will receive an email from GENERAL TERMS AND CONDITIONS OF SALE FOR ADMISSION TICKETS TO
MONUMENTS IN NÎMES MANAGED BY AURA ROMANITÉ confirming their order.
The confirmation email acknowledges receipt of the order and contains the following information
:
- the date and time of the order
- the key details of the ticket(s) sold
- the unique order number
- the total amount of the order
ARTICLE IX – PROCEDURES FOR ISSUING TICKETS
The ticket(s) ordered will be, at the Customer’s discretion:
- either downloadable by the Customer from their Customer account in PDF format
and printable on A4 paper using a printer connected to a
computer. Please note: The e-ticket requires a printer
capable of printing it on a blank sheet of A4 paper. The
Customer may print their printable ticket in either black and white or
color. - or downloaded by the Customer to their cell phone from their Customer account
.
ARTICLE x – TICKET TERMS OF USE
Every TICKET is systematically checked at the site entrance. This check involves scanning
the barcode printed on the ticket (numeric code).
Only tickets with a barcode and perfectly legible information
will be accepted. It is the Customer’s responsibility to ensure on the day of the visit that:
- the ticket is clearly printed in color or black and white on a blank A4
sheet and includes a QR code and clearly legible information (type
of visit, ticket validity period, and the ticket holder’s
first and last names); - The ticket must include a QR code and clearly legible information (type of
visit, ticket validity period, and the ticket
holder’s first and last names). Any ticket that is partially printed, soiled, damaged, or illegible will
not be accepted. Any ticket for a reduced rate must be presented along with proof
of eligibility for that rate (student ID or proof of unemployment status
). Only the following valid
documents are accepted for this purpose: an ID card, or, for children, a family register. The
ticket is valid only for the tour and the time period indicated on it. The
ticket must be retained until the end of the tour. AURA Romanité reserves the
right to refuse entry to the site in question if a
ticket is presented that does not comply with these terms and conditions.
ARTICLE xi – FRAUDULENT USE – LOSS – THEFT OF TICKETS
It is strictly prohibited to reproduce, duplicate, or counterfeit a ticket in any
way. Reproducing a ticket is prohibited and would not confer any
benefit. Any person who illegally reproduces a ticket and/or uses a counterfeit ticket
may face criminal prosecution. AURA will deny access to the venue to any
ticket holder whose ticket contains a QR code that has already been scanned.
ARTICLE xii – TICKET
REFUND AND EXCHANGE POLICY
12.1 In accordance with Article L 121-20-4 of the Consumer Code, the online
purchase of an undated ticket may be refunded within the
statutory 14-day period. After this period, any ticket issued may not be exchanged or refunded,
except in the event of cancellation by AURA of the service to which the ticket entitles the holder
, under the conditions set forth in Article 11.3. The right of withdrawal does not apply
to online purchases of “accommodation, transportation
, dining, and leisure services,” whether ordered as a package or
separately, for a specific date or at specified intervals. Consequently, the Customer does not
have a right of withdrawal for orders of dated tickets, shows
, and special events.
12.2 Cancellation is, however, excluded when it results from a force majeure event as
defined in Article 11.
12.3 In the event that AURA Romanité cancels the service listed on the ticket, Customer Service
will contact you as soon as possible by email or text message to notify
you and will offer you:
- or, if possible, using the same ticket, rescheduling the service in question for a different day and/or time.
- or a refund for the ticket in question, specifying the terms and conditions.
12.4 Any request for an exchange and/or refund of a ticket must be made
to Customer Service, whose contact information is available on the website www.arenesnimes.com
ARTICLE xiii – FORCE MAJEURE
AURA Romanité shall not be held liable for any failure to perform arising from
a force majeure event. In particular, the following are considered acts of God
under the case law of French courts: total or
partial strikes, whether internal or external to AURA Romanité; blockages of transportation or
supply chains for any reason whatsoever; and governmental or legal restrictions
.
ARTICLE XIV – EVIDENCE, RETENTION, AND ARCHIVING
The electronic records, stored in the computer systems of AURA
Romanité or any of its service providers under reasonable security conditions
, shall be considered proof of the sales contract, its
date, and any orders and payments made.
Orders and invoices are archived on a reliable and durable
medium so as to constitute a true copy, in accordance with the relevant article of the Civil Code.
ARTICLE xv – EVIDENCE, RETENTION, AND ARCHIVING
When placing an order, the Customer is
asked to provide personal information (first and last name, address, email address, phone
number, and date of birth). This information is necessary for
processing and tracking the order and is also used in the event of a
postponement or cancellation of the event to which the ticket provides access.
The personal data collected is processed by AURA
Romanité, in the name and on behalf of AURA Romanité, in compliance with
the legal provisions regarding the protection of personal data set forth in Law
No. 78-17 of January 6, 1978, known as the “Data Protection Act.” At any time, the Customer
has the right to access, modify, correct, and delete data
concerning him or her. The Customer may exercise this right by contacting Customer Service
and sending a letter to AURA Romanité – 2, rue de
la Cité Foulc – 30 000 Nîmes.
ARTICLE xvi – ENTIRE AGREEMENT
The Customer and AURA Romanité acknowledge that these general terms and conditions of
sale constitute the entire agreement between them. If, for any
reason, any provision of these general terms and conditions were to be deemed
unenforceable, it would be deemed null and void without rendering these
general terms and conditions null and void or affecting the other provisions of these general terms and conditions.
ARTICLE xvii – DISPUTE RESOLUTION
These Terms and Conditions, as well as any order placed by the
Customer, are governed by French law. Any complaint must be filed in an appropriate manner
that preserves evidence of the disputed matter, specifying the details
of your dissatisfaction and your order number. All complaints must
be submitted to AURA Romanité by mail at the following
address: 2, rue de la Cité Foulc – 30000 Nîmes.
If you do not receive a satisfactory response within 60 days of submitting your
complaint, you may file a claim with the Tourism and Travel Ombudsman;
the Ombudsman’s contact information and procedures for filing a claim are available on the website
www.mtv.travel
